Prepped & Packed (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in accordance with UK data protection laws, including the GDPR and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and share your information, as well as your rights regarding your personal data.

1. Information We Collect

We may collect and process the following personal data:

Account Data: When you create an account—your name, email address, billing and shipping addresses, phone number.

Payment Details: Provided to secure payment processors; we don’t store full card details.

Usage Data: Automatically collected via cookies and similar technologies—e.g., IP address, browser type, pages visited, device identifiers.

Communications Data: Messages you send via customer support or site forms

2. Cookies & Tracking Technologies

We use cookies and similar tools to enhance your experience:

Essential Cookies (Session): Enable key site functionality like staying logged in.

Functional Cookies (Persistent): Remember user preferences (e.g., language or login).

Performance & Analytics Cookies (Third-party): Track site usage to help us improve the Site.

You can manage or disable cookies through your browser settings. Please note this may affect site functionality.

3. How We Use Your Information

Your personal data helps us:

Provide and maintain our Services and process your orders.

Communicate with you about your account, updates, and support queries.

Improve our website experience using analytics insights.

Verify identity and prevent fraud.

4. Sharing Your Information

We may share your data with:

Service Providers: e.g. payment processors, mailing and analytics services—only to support service delivery.

Legal or Business Transfers: If we merge, sell assets, or undergo acquisition, your data may be transferred—under privacy-safe protocols.

Legal Requirements: Disclosures to comply with law or respond to legal requests.

We will never sell your personal information.

5. Data Storage & International Transfers

Your data may be transferred to or stored in countries outside the UK. We ensure such transfers comply with UK law, using appropriate safeguards like standard contractual clauses.

We retain personal data only as long as necessary to meet the purposes outlined or legal obligations.

6. Your Rights (Under UK GDPR)

If you’re in the UK or EEA, you have the right to:

Access your personal data;

Correct inaccurate or incomplete data;

Erase your data (in certain circumstances);

Restrict or object to processing;

Data portability for digital data you’ve provided.

To exercise your rights, please contact us at [email protected]. We may require identity verification before responding.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

7. Security of Your Data

We implement industry-standard security measures—encryption, access controls—to protect your personal data. While we strive to maintain secure systems, it’s important to note that no method of data transmission or storage is entirely risk-free.

8. Changes to This Policy

We may update this Privacy Policy occasionally. We’ll highlight changes by updating the “Last Updated” date. Continued use after revisions indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this policy or your data rights, please reach out to us:

Email: [email protected]

Address: 27 bowlers Croft, Honeywood Road, Basildon, Essex, SS14 3DX